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Healthcare
Healthcare facility leaders sometimes shy away from the idea of outsourced parking operations. It’s good to be cautious — hospitals, as traditionally under-parked facilities, have piqued the interest of out-of-industry firms who lack practical experience and even theoretical know-how. However, partner with the right provider, and the rewards are vast. The ISO reports that outsourcing...
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To charge or not to charge? That is the question facing healthcare leaders as they work to balance budgets while delivering industry-leading clinical care. Paid hospital parking is a topic of populist debate that continues to polarize opinion. However, the issue is not as clear cut as it may superficially seem, and free parking is...
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Healthcare facilities are living, breathing buildings in a permanent state of flux. As they absorb and react to the needs of their clientele, they transform into a jigsaw of new and old — each wing, zone, and floor different from the last. The necessary fluidity of healthcare campuses makes wayfinding systems tricky to implement and...
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When you think of accessible parking, what do you see? You’re likely envisioning something like the image above: extra-wide spaces that prominently display the international accessibility icon, with a wheelchair-friendly, sloped curb nearby. But in 2017, maybe it’s time to expand our understanding of what makes parking “accessible.” How, for example, do traditional handicap parking...
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by Randall Dennis In a consumerist age fueled by robotic automation, the Internet of Things (IoT), and disruptive apps, the tipping point for consumer loyalty remains the same as it ever was — customer service. Customer service has traditionally been a muted priority for healthcare providers, with patient care quite rightly taking precedence. But as...
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Healthcare-associated infections (HAIs) are a prevalent, yet often preventable, threat to patient safety. In fact, as you’re reading this, a staggering one in 25 hospital patients has fallen victim to one or more HAIs, in a battle that costs an estimated $10 billion a year in the U.S. alone. For healthcare providers to effectively combat...
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In many teen comedy movies, there’s a scene where a young, carefree valet is tossed the keys to an expensive sports car and drives off on a wacky adventure or somehow damages the vehicle, resulting in a hilarious situation where he has to repair or replace the damaged vehicle before the owner finds out what...
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First impressions are everything. How many times have we heard this? For me the idea of making a good first impression seems to have been embedded in my brain from birth, and I imagine it is no different for the rest of society. With most first impressions typically made in the first seven seconds of...
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With billions of dollars potentially up for grabs if hospitals can meet the growing demand for a better patient experience, it’s no surprise that hospital executives are digging deep into their bag of tricks to ensure a positive interaction. One of the business units being evaluated is the first touchpoint for most patients: parking operations....
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When my brother-in-law was recovering from a series of long and intensely debilitating chemotherapy sessions and struggling to regain his strength, he told me his philosophy: “Every step counts.” It is not uncommon, in fact it is expected, for chemo patients to experience exhaustion after treatment. But it’s not just exhaustion; according to the American...
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