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Parking Insight
When my brother-in-law was recovering from a series of long and intensely debilitating chemotherapy sessions and struggling to regain his strength, he told me his philosophy: “Every step counts.” It is not uncommon, in fact it is expected, for chemo patients to experience exhaustion after treatment. But it’s not just exhaustion; according to the American...
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For over 12 years, I have been privileged to spend my life with a nurse. Over this time, I have had a front row seat to the highs and lows my wife has experienced as a caregiver. Many who are acquainted with me know the conviction I have for the importance of nurses in healthcare....
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Did you ever stop to think about the evolution of the parking industry: why we pay for parking or when paid parking first began? This is not something I had given a great deal of thought to until I accepted a position at Impark Health providing parking solutions to healthcare facilities. What I’ve learned since...
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“In our changing landscape, continue to provide value to both clients and consumers. Getting this right will allow you to grow the parking inventory you have to sell, and will keep consumers coming back to you to buy.” Impark was founded in 1962 with one surface lot in Vancouver, British Columbia. Having grown organically throughout...
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Recently, I had the opportunity to represent Impark Health at The Beryl Institute Patient Experience Conference in Dallas, Texas. As part of our booth, we surveyed patient-experience representatives from various hospitals to help understand how they feel patients view their parking operations and how certain features of the parking operation work toward enhancing the patient...
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On November 2nd of last year, the Bipartisan Budget Act of 2015 became law in the United States, adding a layer of difficulty to many hospital expansion plans as it relates to new off-campus hospital outpatient departments (HOPDs). Specifically, Section 603 of the Act introduced a distinction between “off-campus” and “on-campus” facilities as it relates...
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With many hospitals today encompassing over a million square feet, the average patient spends more time looking for their appointment than actually attending the appointment itself. With floor two looking like floor three, oncology looking like neurology, and one hallway mirroring the next, hospitals and doctors alike are finding that a portion of missed appointments...
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Over the last several years, I have had the privilege of visiting and conducting business in over a hundred hospitals across America. The one trend universal to every facility is the use of the soothing messaging: “Hello, relax. We are here to help.” In other words from the lobby to the elevator, hospitals have switched...
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It is no question that our world is becoming more and more automated every day. We have become so accustomed to getting what we want, when we want it, with little aid from an actual human being; it’s amazing we actually have any form of social skills left! The largest contributor to this is probably...
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In today’s healthcare model, the patient’s opinion of the hospital has become a very important and sensitive issue. Hospitals have shifted from a “Do it my way” to a “Have it your way” mentality. Maybe Burger King had it right all along with their slogan “Have It Your Way”… The reality is hospitals want to...
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