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Violation Notice Assistance FREQUENTLY ASKED QUESTIONS "What right do you have to fine me?" "Why are your Violation Notices so expensive?" "Why don't you just tow vehicles?" "What will happen if I don't pay a violation notice?" "How did you get my name and address and what do you do with this information?" "How does the pay by phone service avoid parking violations?" "What right do you have to fine me?" Please note that our violation notices are not "tickets" and we do not impose "fines". Only a body authorized by statute (such as a municipality) may issue "tickets" or impose "fines." The amount we claim on our violation notices represents:
We grant permission to park only on the terms and conditions stated on the signs in each lot. For further details on our rights, please refer to the section above entitled "Your Contract with Us." Yes. We operate in full compliance with all:
We also maintain a business license in every city and municipality in which we operate. For further details on the legality of our violation notice system, please refer to the section above entitled "Your Contract with Us." It is never our intention to annoy our patrons by issuing and following up on violation notices. Rather, we believe that like any business, we are entitled to be paid for the services provided. As an alternative to towing, our violation notices allow us to be flexible when the situation requires it. "Why are your Violation Notices so expensive?" The amount charged on our violation notices is a genuine estimate of a portion of our costs for:
We must pay for the employees and equipment (including vehicles, gas, uniforms, and computers) needed to:
As mentioned, the amount charged on a violation notice is reduced if paid within a specified time period. If it is not paid promptly, we must incur additional collection costs. For example, each province charges a fee to search licence plate information. There are also increased administration costs such as postage, invoice production and staff time. We are a private company and do not receive any tax funding, yet we strive to provide the same if not greater standards of enforcement service. "Why don't you just tow vehicles?" Towing can be very costly and inconvenient for the vehicle owner. We reserve the right to tow any vehicle parked without permission but generally resort to doing so primarily for:
As an alternative to towing, our violation notices allow us to be flexible when the situation requires it. "What will happen if I don't pay a violation notice?" If the debt owed to us is not paid, the matter will be referred to a collection agency. If your vehicle is again parked on one of our lots without a valid receipt or pass, it may be towed. We also reserve the right to:
"How did you get my name and address and what do you do with this information?" Pay parking operators adhering to appropriate confidentiality standards are entitled to paid access to provincial vehicle ownership records. Our access agreement permits us, based on licence plates, to obtain basic information on vehicle owners, including:
This arrangement is permitted by the applicable freedom of information and personal privacy laws in your province of residence. The personal information obtained is:
The information may only be used for the specific purposes of:
We do not provide this information to any third parties other than Canada Post (for mailing purposes) and certain debt collection agencies. These collection agencies are held to strict confidentiality standards outlined in provincial debt collection legislation. Impark's compliance with the usage, security and confidentiality provisions of our access agreements with the provinces is periodically audited by the applicable regulatory authorities. "How does the pay by phone service avoid parking violations?" Using the pay by phone service to start and stop your parking means you control when your parking finishes. You never run out of time or have to estimate in advance how much time you need. For more information check out our information page on this new service.
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