|
 |
Violation Notice Assistance Usa violation information Imperial Parking USA is Under Construction and Coming Soon ! canadian violation information If you have received a violation notice, the following links will provide you with helpful information. Look here to find out why you received the notice, as well as information on payment and how to dispute the notice if you believe it was issued to you in error.
HONEST ANSWERS FOR OUR PARKING PATRONS At "Impark" (Imperial Parking Canada Corporation and its subsidiary companies), an important part of our commitment to our clients is enforcing the pay parking that is in effect on their properties. We hope that the following:
OUR VIOLATION SYSTEM We issue violation notices on vehicles:
We do so because in addition to being entitled to receive payment for the parking space provided, we also need to ensure that there are a sufficient number of stalls available for paying customers. Many of our lots are equipped with unattended receipt dispensers, which results in an honour system of pay parking. Using hand-held computers, our patrol staff:
Some significant violations that may result in removal of the vehicle from the lot (towing) are as follows:
The rates for violations are posted on the lot signage. If a violation is paid within a certain time frame, a reduced rate is offered. There are several ways to make a payment, including on-line at www.impark.com. We also have a number of Customer Service Representatives available to answer questions and handle disputes. "Please refer to your violation notice or statement to find our toll-free number for payments and inquiries." If a violation is not paid within the time indicated on the notice, it is referred to a collection agency for further action, and additional costs and interest (as permitted by provincial debt collection legislation) may be added. If the collection agency is unable to recover the amount owing, we may take further legal action to do so. On June 26, 2000, the Canadian Federal Court of Appeal released a decision confirming that a person who parks on one of our lots is entering into a contract with us, regardless of whether the required parking fee is paid. One of the terms of the contract is that if the required parking fee is not paid at the time the vehicle is parked, then you agree to pay the increased rate indicated on the sign, which is the violation notice amount. The Court decision states that:
The name of the Court decision is Imperial Parking Limited v. Canada and can be viewed on-line at the web site of the Federal Court. If you wish to view the decision, please go to the following web address and search for "Imperial Parking Limited." A customer wishing to dispute a violation notice can contact us by:
Contact information is listed on each violation notice, follow-up statement and in the local telephone directory. Our Customer Service Representatives (CSRs) can access our computerized records to review:
Depending on the nature of the dispute, the CSR can:
The exact course of action for each type of dispute we receive is codified to ensure that each staff member treats every customer equally. All Impark and collection company staff must adhere to our dispute resolution standards. Receiving a debt collection notice in the mail or a telephone call at home can be a distressing event. It is never our intention to annoy our patrons by issuing and following up on violation notices. Rather, we believe that like any business, we are entitled to be paid for the services provided. As an alternative to towing, our violation notices allow us to be flexible when the situation requires it.
|
 |