Parking Insights

Parking Opinions From the Patient-Experience Professional

Recently, I had the opportunity to represent Impark Health at The Beryl Institute Patient Experience Conference in Dallas, Texas. As part of our booth, we surveyed patient-experience representatives from various hospitals to help understand how they feel patients view their parking operations and how certain features of the parking operation work toward enhancing the patient experience...
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The Impact of the Bipartisan Budget Act on Hospital Parking

On November 2nd of last year, the Bipartisan Budget Act of 2015 became law in the United States, adding a layer of difficulty to many hospital expansion plans as it relates to new off-campus hospital outpatient departments (HOPDs). Specifically, Section 603 of the Act introduced a distinction between “off-campus” and “on-campus” facilities as it relates to...
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The Lost Patient

With many hospitals today encompassing over a million square feet, the average patient spends more time looking for their appointment than actually attending the appointment itself. With floor two looking like floor three, oncology looking like neurology, and one hallway mirroring the next, hospitals and doctors alike are finding that a portion of missed appointments are...
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Portraying an Environment of Care… in the Garage?

Over the last several years, I have had the privilege of visiting and conducting business in over a hundred hospitals across America. The one trend universal to every facility is the use of the soothing messaging: “Hello, relax. We are here to help.” In other words from the lobby to the elevator, hospitals have switched from...
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Emotionless Parking: The Impact of Automated Healthcare Parking

It is no question that our world is becoming more and more automated every day. We have become so accustomed to getting what we want, when we want it, with little aid from an actual human being; it’s amazing we actually have any form of social skills left! The largest contributor to this is probably the...
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Keeping Patients Happy with Paid Parking

In today’s healthcare model, the patient’s opinion of the hospital has become a very important and sensitive issue. Hospitals have shifted from a “Do it my way” to a “Have it your way” mentality. Maybe Burger King had it right all along with their slogan “Have It Your Way”… The reality is hospitals want to help...
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