PRIVACY POLICIES
Imperial Parking Corporation (“Impark”) has a number of privacy POLICIES related to the various parts of our business activities that require the collection, use, and dissemination of personal information. These POLICIES can be generally categorized as follows:

  • Web Site

  • Registered Owner Information (Notices)

  • Monthly Parking Information 

  • Credit Card Use at Parking Lots

To learn more about Impark’s privacy POLICIES in these areas, click on the links above.

Contact Impark’s Privacy Compliance Officer
If you have questions after reading our POLICIES, or would like clarification on any of the points discussed, you can contact Impark’s Privacy Compliance Officer in writing or by email.

Gordon Craig
Imperial Parking Corporation
300 – 601 W. Cordova St.
Vancouver, BC
V6B 1G1

gcraig@impark.com

Web Site Privacy
The Imperial Parking Corporation (“Impark”) web site provides our parking customers with the ability to request monthly parking, pay parking notices, search for parking locations and check parking rates on-line. 

Your privacy is a top priority for Impark, so we have created this policy to demonstrate our commitment to its protection. Any information collected by us on our web site is used only for its stated purpose, and we make every reasonable effort to communicate those purposes to you.

The following policy statement summarizes Impark’s protection and use of any personal information collected from any user of Impark’s web site.

Your IP Address and Our Log Files

IP addresses help us to diagnose problems with our server and administer our web site. IP addresses are also used to analyze trends, track user movement, and gather broad demographic information for use in aggregate form. 

IP addresses are not linked to personally identifiable information.

Cookies

A cookie is a piece of data stored on your computer’s hard drive containing information about you and your preferences. A cookie temporarily stores information so that you don’t have to repeatedly select certain options or input data in forms. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once your browser is closed by you, the cookie is terminated. 

Sharing

Impark does not permit advertising on its web site. Aggregated demographic information is therefore not shared with any outside party. Aggregated demographic information used internally by Impark to manage our web site is not linked to any personal information that can identify any individual person.

Links

Impark’s web site may contain links to other sites. Impark is not responsible for the privacy POLICIES and practices or the content of such other sites. We recommend that when you leave our web site, you read the privacy statements of any other web site that collects, uses and/or disseminates personal information. Our privacy POLICIES apply only to Impark’s web site.

Information Input By You
Impark’s web site contains some registration forms, inquiry forms, and payment forms that require you to give us personal information such as contact and payment details. This information is only ever used for its stated purpose.

Use of Contact Information

Your contact information is used to contact you only when necessary (or requested) in connection with transactions entered into by you on our web site. Contact information can only be used for the specific transaction entered into by you.

For example, contact information collected to register you for monthly parking can not be used to contact you for the purposes of collecting on an overdue parking notice.

Use of Financial Information

Your financial information (e.g. credit card number) is used by us to carry out the specific transaction entered into by you on our web site. Financial information cannot be used to carry out a transaction not specifically requested by you.

 

For example, if you provide a credit card number to pay for monthly parking, we will not use that number to retire any outstanding parking notices that you may have (or may receive in the future).

Similarly, if you provide a credit card number to pay a particular parking notice, we will not use that number to retire any other outstanding parking notices that you may have (or may receive in the future).

Security Precautions

Impark takes every reasonable precaution to protect your personal information, both on-line and off-line. We have put security measures in place to protect the loss, misuse and/or alteration of the information provided by you.

Our secure server software is the industry standard and among the best software available today for secure e-commerce transactions.

When a secure form on our site requests sensitive personal information such as a credit card number, that information is encrypted. While on a secure page, such as our parking notice payment form, you will notice the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked.

Additional Information

Additional information regarding Impark’s web security policy and practices can be obtained by contacting our Privacy Compliance Officer.

 

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Registered Owner Information
If you receive a notice on a lot operated by Imperial Parking Corporation (“Impark”), and it remains outstanding after thirty (30) days, we will obtain the registered owner information for the vehicle license plate for the purposes of collecting on the outstanding notice. We pay a per plate fee to the appropriate government for access to this information.

Click here for more information on our notice System.

Applicable Jurisdictions

The collection, use, and dissemination of the information obtained from the various authorities is governed by formal written agreements. The authority of the governments to release this information to us is granted by each jurisdiction’s freedom of information legislation.

Information Collected

The information released to Impark by the various authorities includes the names and addresses of the registered owners of vehicles. It also includes the registration, licence plate and vehicle identification numbers assigned to the individual’s motor vehicle record.

Information Use

Impark is permitted to use the information obtained to collect on overdue parking notices. It cannot be used for any other purpose whatsoever.

Proof of Entitlement

To prove that we are entitled to collect information on a vehicle, we must be able to produce a record of a parking notice.

Authorized Users

Only employees who are actively engaged in collecting on outstanding parking notices may view the registered owner information. Even the President of Impark is restricted from viewing this information. Payment processing clerks and regular branch staff cannot view registered owner information.

 

Each authorized user must acknowledge their understanding of Impark’s privacy POLICIES and procedures. Impark has to maintain proof, in writing, that the terms have been explained and understood by each individual granted access.

Authorized Disclosure

Impark can disclose registered owner information to only the following:

  • Authorized users;

  • To the registered owner, upon satisfactory proof of identity;

  • To external auditors, at the request of regulatory authorities;

  • To Canada Post, to mail collection notices;

  • To legal counsel, to reply to communications from the registered owner, or to initiate legal proceedings;

  • To collection agencies, to attempt collection.

Note: Third parties (i.e. Canada Post and collection agencies) are held to the same privacy restrictions as Impark, and in many cases are subject to additional legislation (e.g. debt collection legislation).

Accuracy of Registered Owner Information

Where an individual brings to the attention of Impark that our record of their information is incorrect, we:

  • Verify the accuracy of the information with the issuing body;
  • Where appropriate, advise the individual to consider making a formal correction request to the issuing body.

Security of Registered Owner Information

Impark takes full responsibility for maintaining the security of the information obtained for collecting on overdue parking notices. We have physical, organizational, and technological security measures in place for personal information, whether in paper, mechanical, electronic or other form.

Compliance Audits

In its agreements with the various regulatory bodies, Impark agrees to allow their auditors reasonable access to our business premises containing registered owner information without prior notice.

Impark has never had its access suspended or any terms and conditions imposed by any body for failure to comply with any of our access agreements.

Inquiries about Information Practices
If you have an inquiry about Impark’s information practices, you can contact the company’s Privacy Compliance Officer in writing or by email.

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Monthly Parking Information
As part of our continuing commitment to quality service for our customers, Imperial Parking Corporation (“Impark”) offers monthly parking passes for sale at most of our locations. We offer a variety of payment options to settle the amounts charged for this parking. These options include pre-authorized bank payment, credit card (Visa, MasterCard, American Express), post dated cheques and cash.

If you wish to pay by post dated cheque or cash, we require a credit card number as a back-up form of payment. Should our monthly parking rentals department be unable to secure payment via cheque or cash, then your current month’s parking invoice will be charged to your credit card.

Your privacy is a top priority for Impark, and we are committed to the security of your personal information.

Personal Information Collected
Personal data is collected for the sole purpose settling the monthly parking transaction and allowing us to serve you best. The type of information we usually collect and maintain in your customer file includes the following:

  • Name
  • Mailing Address
  • Telephone Number
  • Bank Account Number (for pre-authorized bank payment option)
  • Credit Card Number (as back-up for post dated cheque and cash payment options)
  • Vehicle Make (Optional)
  • License Plate Number (Optional)

Use of Information
Your name and address are used for billing purposes and in case we need to notify you of a rate change. Phone numbers are used to collect on outstanding payments due. We may also use your phone numbers to contact you in case your vehicle is improperly parked and needs to be moved, if we find that it has been vandalized, or in case of emergencies involving your vehicle.

Information Sharing
Your information is not shared with any external third party except the postal service for purposes of mailing statements.

The information collected by our monthly parking rentals department is not shared with other departments such as the notice collection department. What this means is that we will not use personal information obtained for monthly parking purposes to collect on outstanding parking notices which you may have received.

Banking Information
The collection of pre-authorized bank payment information is limited to your banking institution and bank account number. We cannot view your bank balance or take money from your account in any amount or for any purpose other than that which you gave us permission when you signed up for monthly parking. 

Once per month, Impark posts all pre-authorized monthly parking payments. This information is sent to our bank in a secure, encrypted format. Our bank then debits each individual monthly parking customer’s bank account for the applicable monthly parking rental fee. 

To find out more about our bank’s privacy policy, you can view it under the privacy notice at www.hsbc.ca. 

Credit Card Information
The collection of credit card payment information is limited to your credit card number and expiry date. We cannot view your credit card balance or your credit limit, nor can we charge your credit card for any amount or for any purpose other than that which you gave us permission when you signed up for monthly parking.

Monthly parking payments made by credit card are posted once per month to the bank. The bank then settles each individual transaction with the appropriate credit card holder. 

To find out more about our bank’s privacy policy, you can view it under the privacy notice at www.royalbank.com. 

Security Precautions
Impark takes every reasonable precaution to protect your personal information. Access to your personal information is limited to our Monthly Parking Rentals Department staff and selected senior Impark Information Systems employees. Our secure server software is the industry standard and among the best software available today for secure e-commerce transactions.

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Credit Card Use at Parking Lots
As part of our continuing commitment to quality service for our customers, Imperial Parking Corporation (“Impark”) offers the option to pay for parking by credit card at a large percentage of our locations. Credit card numbers are used exclusively for settling the amounts charged for parking. Customers can usually pay by Visa, MasterCard, and American Express.

Your privacy is a top priority for Impark, and we are committed to the security of your personal information.

Collection of Information – Metered Lots
The collection of your credit card information at our metered parking locations is limited to your credit card number, expiry date and the time, date and amount of the transaction. Our machines do not read the name associated with any particular card. This information is stored in an encrypted format in each meter’s memory and remains with the meter until a service technician downloads this information with specialized custom handheld computers and software.

Once this information is downloaded to a handheld computer it is then purged from the meter’s memory. The information from the handheld computers is subsequently downloaded at our offices into our computer systems. Transaction data from our meters is sent to the bank daily for processing.

To find out more about our bank’s privacy policy you can view it under the privacy index at www.royalbank.com.

Collection of Information – Attended Lots
Impark has been a pioneer in the field of accepting credit cards for payment of parking charges. Many of the systems in use in the industry today were originally developed by Impark in close cooperation with the banks. Impark is still one of the only parking companies using a secure, proprietary transaction processing system at its attended parking locations.

The collection of your credit card information at our attended parking locations is limited to your credit card number, expiry date and the time, date and amount of the transaction. Our machines do not read the name associated with any particular card. This information is stored in an encrypted format in each fee computer’s memory and remains in that fee computer until transmitted to the bank. Transmission is done daily, at which point the fee computer’s memory is purged of the data.

Security Precautions
Impark takes every reasonable precaution to protect your personal information. Access to your credit card information is limited to our Technical Services Department staff and selected senior Impark Information Systems employees. Our secure server software is the industry standard and among the best software available today for secure e-commerce transactions.