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Two businesswomen carrying puzzle pieces towards a large jigsaw of a bullseye target. Illustration.
When you buy a Starbucks coffee, you’re not just buying the product in your hand. You’re paying for an experience; personalized yet strikingly uniform, it turns ordinary into extraordinary by consistently fulfilling consumer expectations. It wouldn’t make sense, therefore, for each Starbucks to use a different coffee supplier. It wouldn’t be advantageous to implement different...
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A businessman in a cape flying like Superman towards impressively high patient satisfaction scores. Illustration.
We may be trudging toward the end of January, but in our book it’s still the season to make meaningful 2018 business resolutions! Here are some practical, actionable resolutions for improving patient satisfaction in 2018. 1. Look for inspiration beyond industry boundaries “Patients don’t stop being consumers — customers — when they put on a...
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A lightbulb switching on above a member of a group. Illustration.
2017 NPA Innovation Awards In October, the National Parking Association (NPA) announced the winners of its 2017 Innovation Awards. Arguably the most prestigious prizes in parking, the NPA Innovation Awards recognize our industry’s stand-out professionals, businesses, projects and facilities. Among those to be recognized this year was Thomas Leathers, parking administrator for the City of...
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An electric vehicle plugged into an electric vehicle charging station. 3D illustration.
EV chargers are popping up at stunning speed in parking facilities across North America. The University of Michigan estimates that in the U.S. alone, there are over 16,000 public electric vehicle charging stations, with nearly 43,000 individual charging connectors or plugs. For EV drivers, this is great news. Charge point popularity is helping to subvert...
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A hand giving a thumbs up and a hand giving a thumbs down.
The Science of First Impressions It takes just seven seconds for us to make a first impression comprising 11 critical assumptions, according to Dr. Michael Solomon’s work at NYU’s Graduate School of Business. Within those fleeting moments, we make instinctive judgments about a person, object, or scene, including their credibility, trustworthiness, sophistication, desirability, and more....
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A consultant showing a businessman where his signature is required on a contract.
Healthcare facility leaders sometimes shy away from the idea of outsourced parking operations. It’s good to be cautious — hospitals, as traditionally under-parked facilities, have piqued the interest of out-of-industry firms who lack practical experience and even theoretical know-how. However, partner with the right provider, and the rewards are vast. The ISO reports that outsourcing...
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On-street parking on both sides of a busy residential street.
Successful parking companies take lots, garages, and on-street parking programs that are barely self-sustainable and turn them into a legitimate source of income. For municipalities, this means additional revenue can be injected into local projects and amenities. But beyond profit, parking managers can yield greater productivity at a lower cost, improve traffic flow, and reduce...
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A clean and welcoming Impark HEALTH shuttle bus parked outside of a medical building.
To charge or not to charge? That is the question facing healthcare leaders as they work to balance budgets while delivering industry-leading clinical care. Paid hospital parking is a topic of populist debate that continues to polarize opinion. However, the issue is not as clear cut as it may superficially seem, and free parking is...
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A model of a high-rise hospital placed on a smartphone screen. 3D illustration.
Healthcare facilities are living, breathing buildings in a permanent state of flux. As they absorb and react to the needs of their clientele, they transform into a jigsaw of new and old — each wing, zone, and floor different from the last. The necessary fluidity of healthcare campuses makes wayfinding systems tricky to implement and...
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A parking stall reserved for people with disabilities.
When you think of accessible parking, what do you see? You’re likely envisioning something like the image above: extra-wide spaces that prominently display the international accessibility icon, with a wheelchair-friendly, sloped curb nearby. But in 2018, maybe it’s time to expand our understanding of what makes parking “accessible.” How, for example, do traditional handicap parking...
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