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Healthcare
In a consumerist age fueled by robotic automation, the Internet of Things (IoT), and disruptive apps, the tipping point for consumer loyalty remains the same as it ever was — customer service. Customer service has traditionally been a muted priority for healthcare providers, with patient care quite rightly taking precedence. But as quality of experience...
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Healthcare-associated infections (HAIs) are a prevalent, yet often preventable, threat to patient safety. In fact, as you’re reading this, a staggering one in 25 hospital patients has fallen victim to one or more HAIs, in a battle that costs an estimated $10 billion a year in the U.S. alone. For healthcare providers to effectively combat...
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