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Parking Insights
A self-driving vehicle using its sensors to navigate traffic. Illustration.
Where we’re going In September 2017, the U.S. House passed the SELF DRIVE Act, which permits AV manufacturers to deploy up to 25,000 test vehicles per year and 100,000 annually in three years’ time. Some states, including Washington, have gone even further, signing executive orders that enable test programs to take place without a human...
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A man holding a pen to his mouth as he contemplates common myths about parking management. Illustration.
There are a number of fundamental misconceptions about parking management that serve only to cap the value attributed to parking assets. Here are the top five parking management myths that make the pros wince: 1. “People don’t care about how a parking lot looks. They just need somewhere to park their car!” Reality: Your parking...
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Two businesswomen carrying puzzle pieces towards a large jigsaw of a bullseye target. Illustration.
When you buy a Starbucks coffee, you’re not just buying the product in your hand. You’re paying for an experience; personalized yet strikingly uniform, it turns ordinary into extraordinary by consistently fulfilling consumer expectations. It wouldn’t make sense, therefore, for each Starbucks to use a different coffee supplier. It wouldn’t be advantageous to implement different...
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A businessman in a cape flying like Superman towards impressively high patient satisfaction scores. Illustration.
We may be trudging toward the end of January, but in our book it’s still the season to make meaningful 2018 business resolutions! Here are some practical, actionable resolutions for improving patient satisfaction in 2018. 1. Look for inspiration beyond industry boundaries “Patients don’t stop being consumers — customers — when they put on a...
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A lightbulb switching on above a member of a group. Illustration.
2017 NPA Innovation Awards In October, the National Parking Association (NPA) announced the winners of its 2017 Innovation Awards. Arguably the most prestigious prizes in parking, the NPA Innovation Awards recognize our industry’s stand-out professionals, businesses, projects and facilities. Among those to be recognized this year was Thomas Leathers, parking administrator for the City of...
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An electric vehicle plugged into an electric vehicle charging station. 3D illustration.
EV chargers are popping up at stunning speed in parking facilities across North America. The University of Michigan estimates that in the U.S. alone, there are over 16,000 public electric vehicle charging stations, with nearly 43,000 individual charging connectors or plugs. For EV drivers, this is great news. Charge point popularity is helping to subvert...
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A hand giving a thumbs up and a hand giving a thumbs down.
The Science of First Impressions It takes just seven seconds for us to make a first impression comprising 11 critical assumptions, according to Dr. Michael Solomon’s work at NYU’s Graduate School of Business. Within those fleeting moments, we make instinctive judgments about a person, object, or scene, including their credibility, trustworthiness, sophistication, desirability, and more....
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A man wearing a hangTag shirt points to a smartphone depicting hangTag's interactive map.
VANCOUVER, B.C. (December 7, 2017): Imperial Parking Canada Corporation (Impark) announced today the deployment at parking facilities throughout Canada of hangTag™, a new parking app. HangTag allows parkers to conveniently locate parking facilities on a map, view lot details, get driving directions, and pay for parking without going to the meter. The app also provides...
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A consultant showing a businessman where his signature is required on a contract.
Healthcare facility leaders sometimes shy away from the idea of outsourced parking operations. It’s good to be cautious — hospitals, as traditionally under-parked facilities, have piqued the interest of out-of-industry firms who lack practical experience and even theoretical know-how. However, partner with the right provider, and the rewards are vast. The ISO reports that outsourcing...
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Five cell phone users connecting effortlessly using social media. Illustration.
Hospital Parking Hospital parking combines the inherent stress of finding a regular parking space with the gripping anxiety of health concerns. This combination can result in a melting pot of frayed nerves threatening to boil over at the slightest provocation. Under these circumstances, the potential damage to the patient experience from even minor inefficiencies can...
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